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Contact Oral B Customer Service

How to Reach a Person at Oral B

Verified Contact Information

Toll-Free Number:

  • 1-800-566-7252
    US
Call Now
Send Message

Customer Service:

  • 1-800-331-3774
    Consumer Related Inquiries
  • 1-888-664-1443
  • +353 180 050 9448
    Ireland
  • +44 800 731 1792
    UK

Investors/ Franchising:

pginvestor.im@pg.com

Media:

mediateam.im@pg.com
dpo.im@pg.com

Oral B Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Oral B Phone Number
1 (800) 566-7252
Average Hold Time
00:05:57
Average Calls duration
5 minutes
Most Popular Oral B Email Address
mediateam.im@pg.com
Oral B Live Agent Availability
14% of callers successfully reach a real person
Issue Resolution Rate
Low (14% reported full resolution)
View full overview

How to Contact Oral B Customer Service?

Oral B customer service can be contacted using the online chat on the website. Open the site and find the blue circle on the right corner of the bottom of the page. Click on the icon to start a chat. Write your name and surname, email address, and phone to apply.
Oral B live chat is the fastest way to contact customer care. Chat working hours are Monday from 9a.m. to 7p.m. EST, Tuesday through Friday from 9 a.m. to 6 p.m. EST, Saturday from 9 a.m. to 5 p.m. EST and Sunday from 10 a.m. to 6 p.m. To check the order status, open the Track order icon on the left side of the bottom of the page.

Oral B customer service phone is 1 800 566 7252. The line works during weekdays and is open Monday through Friday from 09:00 a.m. to 06:00 p.m. EST. Use this telephone number to talk to the customer specialists and ask questions or report the problem to the manager. Support number is a suitable option for those who want to get answers immediately. The line can be overloaded sometimes, but wait for a few minutes to get in contact with the support manager.

To find an Oral B email, open the website and scroll down. Open the Oral B app support on the down of the main page and turn to the downside of the screen. Press on the email button and the form to submit the request. Write your name, email, and type of questions and describe it. You can fulfill the application 24/7. Customer care will send you an answer to the indicated email. Oral B address is 1 Procter and Gamble Plaza Cincinnati, Cincinnati, OH, United States, 45202.

PissedConsumer Club

Contact Information

Oral B Website:

Oral B Help Center:

Corporate Office Address:

The Procter and Gamble Company
PO Box 504,
Leicester, Leicester LE94 0AE
United Kingdom

Other Info (opening hours):

Hours:

Monday - Friday: 9:00am - 6:00pm (EST)

More contact details

How Customers Rate Oral B Support?

5.0 / 5
Good

Based on 775 calls to Oral B customer support through PissedConsumer.com and 6 survey responses.

Total Calls
775
Avg Call Duration
04:48
Issues Resolved
14%

Why Customers Call Oral B?

Top Reasons of Customers Calls

  • Product/ Service 34%
  • Customer Inquiries & Issues 28%
  • Request for Information 12%
  • Payments and Charges 11%
  • Return/ Replace 7%
  • Shipping and Delivery 3%
  • Website/ Application 1%
  • Staff <1%
  • Activation/ Cancellation <1%
  • Refund <1%
  • Account <1%
  • Cards <1%
  • Employment <1%

Product/ Service

34%
  • "Damaged tooth brush"
  • "Defective toothbrush"
  • "Tooth brush not working"

Customer Inquiries & Issues

28%
  • "Toothbrush quit again"
  • "oral b"
  • "Would like to buy the real original Pro-Health Glide Oral B dental floss"

Request for Information

12%
  • "How to change batteries on oral b"
  • "About a product"
  • "I have questions about replacement brush heads that were not answered in a chat"

Payments and Charges

11%
  • "Charging issue"
  • "Toothbrush not charging"
  • "My OralB IO6 which I purchaed 5 months ago will not turn on or charge."

Return/ Replace

7%
  • "Which replacement brushes work with my oral b electric toothbrush"
  • "Missing color rings on replacement brushes"
  • "Replacement brushes"

Shipping and Delivery

3%
  • "Indeed a shipping label to send my Oral- B toothbrush"
  • "Missing Order"
  • "I put the wrong deliver address for my order # 379496"

Website/ Application

1%
  • "The app no longer interacts with the map of "your" teeth since an apparent update earlier this week. I've tried several things to fix, including deleting & reinstalling the app to no success. I've tried several times to reach a PERSON @ custo"
  • "Nobody is available by chat for a long long long time and I need more than the web site offered me."
  • "Oral-B application not working"

Staff

<1%
  • "I am not paying to have someone call me. That is very poor customer service"
  • "Customer service or Oral-B 9000"
  • "Need to speak to somebody and Customer Service"

Activation/ Cancellation

<1%
  • "Cancel order"
  • "Cancel subscription"
  • "Cancel auto shipment"

Refund

<1%
  • "Refund"

Account

<1%
  • "Can not login app or change password"
  • "Your company said I did not send back The barcode on the Box."
  • "Verify add campaign"

Cards

<1%
  • "Do you accept UnitedHealth U card? $217 a month?"
  • "Prepaid Mastercard"

Employment

<1%
  • "I own an electric toothbrush of yours, and I think it does a great job, but it's developing a nasty smell at the base where the breast joins the main unit"

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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