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1.9

I love Oral-b brushing and am on my 3rd brush over the last 10 years. Purchased the latest one 5 months ago, but the battery suddenly stopped working.

I read the manual and followed the instructions for replacing the battery, only to find that this would void the warranty, which was printed below the diagram for removing the battery, which I thought was there so I could replace it, even tho is should have lasted more then 5 months. Customer service will just send me a coupon to go buy another one, which is not a good solution for a valued long term customer.

I also suggested that the manual should be corrected to make it CLEAR that the battery should not be removed by the customer and why BEFORE the diagramed instructions for doing so. I should have been overnighted a new replacement!

Reason of review: Warranty issue.

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I bought oral b pulsar battery toothbrush august 18, 2018. After a short time the white filaments began falling out. I could even pull some out of the toothbrush.

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